FREE Delivery & FREE Returns - See our Christmas Delivery Dates: More info....

Delivery & Returns

 


Delivery Information:

All orders are despatched Monday to Friday, our cut off time is 3.00pm GMT for same day despatch.

If applicable, you will receive your tracking number via email as soon as we have despatched the order.

We deliver worldwide. Non-UK order delivery rates are based on the weight and value of your order, see below.

United Kingdom:

United Kingdom (including Highlands, Islands & Northern Ireland): FREE standard delivery on all orders

 

 

Standard Delivery:
2 - 3 working days (FREE)
Express Delivery:
1 - 2 working days (£2)
Guaranteed Next Day Delivery (Orders over £100):
Next working day* (FREE)
Guaranteed Next Day Delivery (Orders over £40-£99):
Next working day* (£2)
Guaranteed Next Day Delivery (Orders under £40):
Next working day* (£5)
Guaranteed Saturday Delivery:
Next day by 1pm* (£8)
Collection:
By appointment (FREE)

* Delivery by 5.30pm the next working day in the following postcode areas: AB30 - 39, 41 - 45, 51 - 56 GY9 Alderney (Channel Islands) HS1, 3 - 9 IV21 - 28, 40 - 49, 51 - 56 KA27, 28 KW1 - 3, 5 - 15 KW16 Stromness Town only PA20 (0&9) PA28 - 38, 41 - 49, 76, 77 PH15, 17 - 26, 31 - 40, 49, 50 ZE1 * Delivery within two working days by 5.30pm to the following postcodes areas: GY1 Herm (Channel Islands) GY9 Sark (Channel Islands) GY10 HS2 PA60 - 75, 78 ZE2, 3 * Delivery within three working days by 5.30pm to the following postcode areas: KW16 - non Town KW17 PH30, 41 - 44. 20% VAT is removed from product prices on deliveries to Guernsey or Jersey.

 

Europe:

Standard Airmail Delivery:
Depending on weight & value
3 - 6 working days (£3 to £15)
Tracked Airmail Delivery:
Depending on weight & value
2 - 6 working days (£7 to £18)

 

Rest of World:

Standard Airmail Delivery:
Depending on weight & value
5 - 8 working days (£3 to £20)
Tracked Airmail Delivery:
Depending on weight & value
3 - 8 working days (£11 to £23)

*We deliver worldwide. Any customs or import duties are levied once the parcel reaches it destination country. Any additional charges for customs clearance must be borne by the recipient. 20% VAT is removed from product prices on deliveries to non-EU countries. If you get this message at checkout 'Sorry, no quotes are available for this order at this time.' your order is over 2kg in weight and will have to be divided into two separate orders.


Returns Information:

We want you to be happy with your purchase. If you're not, just request to return the product to us here, following the instructions sent with your order, and we'll exchange or refund it to the credit or debit card of the person who originally placed and paid for the order.

If you wish to cancel your order, you can notify us before we have despatched the goods to you or where goods have already been despatched to you, by returning goods to us for any reason at any time within 30 days of receipt for a full refund or exchange.

It's important that any unwanted item, unless faulty, is returned in a re-saleable condition. We'd expect this to mean that you've kept all original packaging and labels, and that it's undamaged and unused.

If you're unhappy with your purchase, please let us know before returning the item.

Under Consumer Contracts Regulations 2013, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 calendar days of receipt. This includes any standard delivery charge. (UK only)

You can return to us for FREE using the Royal Mail pre-paid returns label that we will provide. (Please note free return labels are currently only valid in the UK), proof of postage should be obtained.

Where a product has been specially ordered for you, unless faulty, we're unable to refund or offer an exchange. We'll make this clear when you place your order.

If you return a product for a refund, we will deduct the number of reward points collected from your account.

This is in addition to your statutory rights and is subject to the terms below.

See full terms and conditions here.


Post your comment

Destination Fashion Ltd