FREE UK Delivery with FREE Returns and Worldwide from £3: More info....

Customer Service

Listed below are the answers to some frequently asked questions regarding our website.

 
 

 

Shipping & Delivery

All orders placed by 3.00pm GMT Monday to Friday will be despatched on the same day.

Standard delivery is FREE on all UK orders, or on any order when you opt to collect from our warehouse.

Orders to the Channel Islands, Highlands, Northern Ireland and BFPO addresses are NOT charged extra.

If next working day delivery is available for your order, we’ll offer you these options at checkout. These options are available for Monday to Saturday delivery; order by 3.30pm GMT previous working day.

We offer delivery of selected products from our website to international destinations. Please be aware though, that for logistical and legal reasons, not everything we sell is eligible for international delivery.

We use Royal Mail for deliveries worldwide. If applicable, you will receive your tracking number via email as soon as we have despatched the order.

A packing slip will be included in your parcel, without prices in case you are ordering a gift. A VAT invoice can be downloaded from your account area, or requested via email.

 

Privacy & Security

www.destinationfashion.com is secure. We realise how important it is to securely store any information that you provide. www.destinationfashion.com maintains the highest levels of security.

Checkout Page - SSL certificates from GeoTrust® are the ultimate online security and trust solution delivering both 256-bit encryption and the True Site™ trust mark providing third-party website identity validation. The presence of SSL means you can rest assured that communications (e.g. credit card numbers) between your browser and this site's web servers are private and secure when the SSL session is activated.

Payment Page - Destination Fashion takes credit card data security very seriously. For that reason, we use Braintree to securely handle credit card information. Braintree is a Validated Level 1 PCI DSS Compliant Service Provider. or you can also use PayPal or Amazon Payments.

Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes.

When you make a purchase from our website, we do collect certain personal information from you (for example: your name, email address, payment address and details). All such information is held on secure servers.

Destination Fashion Ltd is committed to preserving the privacy of all visitors to our website at www.destinationfashion.com. Please visit our privacy policy page to understand how we use and protect the information that you provide to us.

 

Returns & Replacements

We want you to be happy with your purchase. If you're not, just request to return the product to us here within 30 days, following the instructions sent with your order, and we'll exchange or refund it to the credit or debit card of the person who originally placed and paid for the order.

If you're unhappy with your purchase, please let us know before returning the item.

Under Consumer Contracts Regulations 2013, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 calendar days of receipt. This includes any standard delivery charge.

You can return to us for FREE using the Royal Mail pre-paid returns label that we will provide. (Please note free return labels are currently only valid in the UK). For full details please read our returns page.

 

Ordering

Once you've found the items you'd like to buy and have added them to your basket, you can begin the checkout process by clicking on the "Cart" link at the top of your screen.

All our products are in stock and ready to ship from our warehouse, if you can add them to the shopping cart. Out of stock items will have no 'add to cart' button and an option to sign up to get notified when the product is back in stock.

You can go straight to checkout to pay for your goods and arrange delivery. You can also opt to register with us so that you can retrieve your details and chosen delivery address/es. (Please note that this does not include your payment card details.)

When you're ready to complete your order, click the 'place order' button and wait to be transferred to the payment page.

We accept the following major credit and debit cards: Mastercard, Visa, Amex (American Express), Discover, and Maestro, Amazon Payments and Paypal.

Once you have entered your payment details you will be returned to an order success page on our website, where you can view your order and print a receipt.

You'll also be sent a confirmation email with details of your order shortly after we've received it.

We also accept telephone orders, please call us on +44(0)1908 617481, Monday to Friday between 10am to 4pm.

 

Payment, Pricing & Promotions

Destination Fashion takes credit card data security very seriously. For that reason, we use Braintree to securely handle credit card information. Braintree is a Validated Level 1 PCI DSS Compliant Service Provider. or you can also use PayPal or Amazon Payments.

All our prices include UK VAT but exclude delivery charges. VAT is deducted at checkout for non-EU countries.

Standard delivery is currently free on all UK orders, but we do charge £2 for express and £5 for next day delivery. If you order over £40, next day delivery is reduced to £2, or free on orders over £100. If you order online and collect from our warehouse, then delivery is free regardless of order value.

Payment for products and delivery services is to be made in pounds sterling, euros, American dollars or Australian dollars.

When we have a clearance, we are selling goods we no longer wish to stock, such as discontinued lines or colours.

Like all goods we sell, Clearance bargains offer a keen combination of quality and value. All our usual services apply during Clearance, including free standard delivery.

If you acquire a coupon, discount or promotional discount code offered by destinationfashion.com, it's valid for use online only at destinationfashion.com, unless otherwise stated.

We have a reward points program, where you can earn 4 points for every £1 spent. Visit our Rewards Page to find out more.

 

Viewing Orders

To check your order status, just sign in to your account at the top of the page, followed by My Orders.

Processing means your order could be at any point between the warehouse receiving it and despatching your goods

Despatched means your order has left our warehouse. You'll receive an email confirming despatch. You will receive a separate email from us that will detail how to track your order when it has left the warehouse, if applicable.

Cancelled means your order has been cancelled either by you or us.

 

Updating Account Information

If you wish to change or update your online account information (including your email address, password or communication preferences), simply go to your account page. Enter your email address and password, and you'll then be able to change the details that you originally gave.

By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.

 

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Destination Fashion Ltd